remember we are not models
we are passionate about fashion
on real people like us
WE ARE HOUSE OF LENA - shop our style now

shipping and return policy

RETURNS

European customers can return or exchange their purchase within 14 days after delivery. Please follow the return-instructions that come with your order. Feel free to call from 10:00 until 16:00 from Monday to Friday for assistance. 

Please note that non-EU deliveries and items on discount can not be returned or exchanged; purchases are final. 

 

SHIPPING

Goods will be dispatched on regular working days, Monday to Saturdays. Domestic and international orders are shipped through PostNL.

Orders will be packed and shipped within one working day.

 

STORE PICK UP
When you select 'store pickup' your order will be processed immediately and you'll receive an email when your order is ready for pickup. 

The items can be picked up at our house, address:

Wenenpromenade 2

3541DG Utrecht
The Netherlands

Items have to be picked up within 7 days from ordering. If you are having difficulty picking up within the timeframe, please email us: [email protected]

 

SHIPPING COSTS

The Netherlands
PostNL: €6,50 / 1-2 working days
Free shipping on NL orders from €150

EU 1 (BE/DE)
PostNL: €9,15 / 1-5 working days
Free shipping on EU orders from €200

EU 2 // SE // AT // PT // IT // SP // FR // DK // IE
PostNL: €12,75 / 1-5 working days
Free shipping on EU orders from €250

Please contact us if you want to make an order from any other country so we can provide you the shipping costs.

All transit times are indications. As we are not in control of the shipping as soon as its in the hands of the courier. No rights can be derived from these transit times.

If you have questions on the location of your order, please email us: [email protected] with your Ordernumber in the header.

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