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privacy policy

privacy

house of lena cares a lot about your privacy. we therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services. we never make your data available to third parties for commercial purposes.

this privacy policy applies to the use of the website and the services provided by house of lena. the starting date for the validity of these conditions is 15/05/2022, with the publication of a new version the validity of all previous versions is canceled.
this privacy policy describes what information about you is collected by us, what this data is used for and with whom and under what conditions this data can possibly be shared with third parties. we also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide us. if you have questions about our privacy policy, please contact us, you will find the contact details at the end of our privacy policy.

about the data processing
below you can read how we process your data, where we save it, what security techniques we use and for whom the data are transparent.

webshop software
our webshop is developed with software from lightspeed. we have taken appropriate technical and organizational measures to prevent abuse, loss and corruption of data as much as possible. to read more about the privacy policy of lightspeed click here


web hosting 
we host our website with lightspeed. we have taken appropriate technical and organizational measures to prevent abuse, loss and corruption of data as much as possible. to read more about the privacy policy of lightspeed click here


e-mail and mailing lists 
we send our e-mail newsletters with mailchimp. mailchimp will never use your name and e-mail address for your own purposes. at the bottom of every e-mail sent automatically via our website you will see the ‘unsubscribe’ link. you will no longer receive our newsletter. your personal data is stored securely by mailchimp. mailchimp uses cookies and other internet technologies that make it clear whether e-mails are opened and read. mailchimp reserves the right to use your data for the further improvement of the services and to share information with third parties.

we use the services of gmail for our regular business e-mail traffic. this party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. gmail has no access to our mailbox and we treat all our e-mail traffic confidentially.

payment processors 
we use the mollie platform to handle a (part of) the payments in our webshop. mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. mollie has taken appropriate technical and organizational measures to protect your personal data. mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. all the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of mollie’s services for which they engage third parties. mollie does not store your data for longer than is permitted by the legal terms.

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice

shipping and logistics 
if you place an order with us, it is our job to have your package delivered to you. we use the services of myparcel for the execution of the deliveries. it is therefore necessary that we share your name, address and residence details with myparcel. myparcel uses this information only for the purpose of executing the agreement. in the event myparcel engages subcontractors, myparcel will also make your data available to these parties.

purpose of data processing 
we only use your data for the benefit of our services. this means that the purpose of the processing is always directly related to the assignment you provide. we do not use your data for (targeted) marketing. if you share information with us and we use this information to contact you at a later date – other than at your request – we will ask you explicitly for this. your information will not be shared with third parties, other than to comply with accounting and other administrative obligations. these third parties are all kept confidential under the agreement between them and us or legal obligation.

automatically collected data 
data that is automatically collected by our website is processed with the aim of further improving our services. this information (eg your ip address, web browser and operating system) is not personal data.

participation in tax and criminal investigation 
in such cases, house of lena can be held on the basis of a legal obligation to share your data in connection with government tax or criminal investigations. in such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

retention periods 
we keep your information as long as you are our client. this means that we keep your customer profile until you indicate that you no longer wish to use our services. if you indicate this to us, we will also consider this as a request to be forgotten. on the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. however, employees no longer have access to your client profile and documents that we have produced in connection with your assignment.


your rights

on the basis of the applicable dutch and european legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. we explain below which rights these are and how you can invoke these rights. in principle, in order to prevent abuse, we will send copies and copies of your data only to your already known e-mail address. in the event that you wish to receive the data at another e-mail address or for example by post, we will ask you to identify yourself. we keep records of completed requests, in the case of a request for forgiveness we administer anonymous data. you will receive all copies and copies of data in the machine-readable data format that we use within our systems. you have the right to file a complaint with the dutch data protection authority at any time if you suspect that we are using your personal data in the wrong way.

right of inspection 
you always have the right to inspect the data that we process or have processed that relate to your person or that can be traced back to you. you can submit a request to that effect to our privacy contact person. you will receive a response to your request within 30 days. if your request is granted, we will send you a copy of all data with an overview of the processors who have this data, with the e-mail address known to us, stating the category under which we have stored this data.

rectification right 
you always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this. you can submit a request to that effect to our privacy contact person. you will receive a response to your request within 30 days. if your request is granted, we will send you a confirmation that the details have been changed on the e-mail address known to us.

right to restriction of processing 
you always have the right to limit the data that we process or have related to your person or that can be traced back to you. you can submit a request to that effect to our privacy contact person. you will receive a response to your request within 30 days. if your request is granted, we will send you a confirmation to the e-mail address known to us that the data until you cancel the restriction will no longer be processed.

right of transferability 
you always have the right to have the data that we process or have processed and that relate to your person or that can be traced back to you, performed by another party. you can submit a request to that effect to our privacy contact person. you will receive a response to your request within 30 days. if your request is granted, we will send you copies or copies of all information about you that we have processed or that have been processed by us by other processors or third parties on the e-mail address known to us. in all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

right of objection and other rights 
in some cases you have the right to object to the processing of your personal data by or on behalf of house of lena. if you object, we will immediately stop the data processing pending the settlement of your objection. if your objection is well-founded, we will make copies and / or copies of data that we process or have made available to you and then permanently discontinue the processing. you also have the right not to be subject to automated individual decision making or profiling. we do not process your data in such a way that this right applies. if you believe that this is the case, please contact us.

changes to the privacy policy
we reserve the right to change our privacy policy at any time. on this page you will always find the most recent version. if the new privacy policy affects the way in which we process already collected data relating to you, we will notify you by e-mail.

contact details

house of lena
wenenpromenade 2
3541 dg utrecht

[email protected]
or call: +31(0)6 10 27 46 78

 

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