RETURNS
European customers can return or exchange their purchase within 14 days after delivery. Please follow the return-instructions that come with your order. Feel free to call from 10:00 until 16:00 from Monday to Friday for assistance.
Please note that non-EU deliveries can not be returned or exchanged; purchases are final.
SHIPPING
Goods will be dispatched on regular working days, Monday to Saturdays. Domestic and international orders are shipped through PostNL.
Orders will be packed and shipped within one working day.
STORE PICK UP
When you select 'store pickup' your order will be processed immediately and you'll receive an email when your order is ready for pickup.
The items can be picked up at our House, address:
Wenenpromenade 2, 3541DG Utrecht
The Netherlands
Items have to be picked up within 7 days from ordering. If you are having difficulty picking up within the timeframe, please email us: [email protected]
SHIPPING COSTS
The Netherlands
Shipping €6,50 / 1-2 working days
Free shipping on orders from €100
EU1 - Belgium / Germany
Shipping €8,00 / 1-2 working days
Free shipping on orders from €100
EU2 - Luxembourg / Denmark / France / Italy / Austria / Spain / Portugal
Shipping €12,50 / 1-3 working days
Free shipping on orders from €125
EU3 - Slovakia / Czech Republic
Shipping €17,50 / 2-4 working days
Free shipping on orders from €175
EU4 - Bulgaria
Shipping €35,00 / 2-4 working days
Free shipping on orders from €300
Europe - Norway / Swiss / Finland / Ireland / Sweden / Hungary / Poland / Slovenia / Kroatia / Cyprus / Rest of Eurpope
Shipping €20,00 / 2-4 working days
Free shipping on orders from €200
UK
Shipping €15,00 / 2-4 working days
Free shipping on orders from €150
North America / Canada
Shipping €19,50 / 3-5 working days
Free shipping on orders from €195
Global / Rest of World
Shipping €25,00 / 3-5 working days
Free shipping on orders from €225
Please note; All transit times are indications. As we are not in control of the shipping as soon as it's in the hands of the courier. No rights can be derived from these transit times.
If you have questions on the location of your order, please email us: [email protected] with your Ordernumber in the header.