RETURNS
European customers can return or exchange their purchase within 14 days of delivery. Follow the return instructions provided with your order. Do not hesitate to call us from 10:00 AM to 4:00 PM from Monday to Friday for assistance.
Please note:
- Deliveries outside the EU cannot be returned or exchanged; purchases are final.
- Returns from outside the EU, unfortunately, cannot be accepted due to customs clearance costs.
- Lingerie and swimwear cannot be returned due to hygiene protection.
SHIPPING
Goods are shipped on regular business days, from Monday to Saturday. Domestic and international orders are sent via PostNL.
Orders are packed and shipped within one business day.
IN-STORE PICKUP
When you choose "In-store Pickup", your order is processed immediately, and you will receive an email as soon as your order is ready for pickup.
Items can be picked up at our address:
Wenenpromenade 2, 3541DG Utrecht, Netherlands.
Items must be picked up within 7 days of ordering. If this timeframe is problematic, send us an email: [email protected]
DELIVERY CHARGES
Netherlands: Delivery €8.25 / 1-2 business days. Free shipping from €125.
EU1 - Belgium/Germany: Delivery €9.25 / 1-2 business days. Free shipping from €150.
EU2 - Luxembourg/Denmark/France/Italy/Austria/Spain/Portugal: Delivery €12.50 / 1-3 business days. Free shipping from €125.
EU3 - Slovakia/Czech Republic/Denmark/United Kingdom: Delivery €16.75 / 2-4 business days. Free shipping from €175.
Europe - Norway/Switzerland/Finland/Ireland/Sweden/Hungary/Poland/Slovenia/Croatia/Cyprus/Bulgaria/Rest of Europe: Delivery €20.00 / 2-4 business days. Free shipping from €250.
North America - Canada/United States: Delivery €27.50 / 3-5 business days. Free shipping from €275.
Global 1 - Brazil/China/Estonia/Greece/Hong Kong/Japan/Latvia/Lithuania/Romania/South Africa: Delivery €25.00 / 3-6 business days. Free shipping from €275.
Global 2 / Rest of the World: Delivery €30.00 / 3-8 business days. Free shipping from €300.
Please note: All indicated times are approximate. Once the shipment is taken over by the courier, we have no control over it. No rights can be derived from these times.
If you have questions regarding the location of your order, send an email to: [email protected] with your order number in the subject.